If you are struggling to connect to the Dash Cam via WIFI, follow the process below for a secure connection.
The best process for connecting to the Mobile Apps is as follows;
1)Ensure the Mobile App has been Forced Closed.
2)Press the Wi-Fi Button on the Dash Cam
3)Look for Thinkware Network. Look for Blue Check Mark (iPhones) or “Connected, No Internet” (Android)
4)Open the Mobile App ~ You should be connected
5)If not connected;
Thinkware Cloud: Press the Grey “Not Connected” bar > WiFi > Tap “Next” Button 3 Times until you hear “Connected to a Smartphone”.
Dash Cam Viewer: Slide the WiFi Bar to the “On” Position.
***IOS Users: Ensure "WiFi Assist" has been disabled in your phone's Cellular Settings.
*** Android Users: Ensure "Switch to Mobile Data" has been disabled in the Advanced WiFi Settings on your smartphone.
If you are still experiencing an issue, contact our support team at email@example.com