Do you see the message "Dash Cam not responding"?
When connecting to the Mobile App for the Dash Cam if you receive the pop-up "Dash Cam is not responding" immediately after opening the app, this is an indication that you have download the incorrect Application.
Please read below the App used for your Dash Cam Model. If you have ensured that you are using the correct app, please contact our support team at firstname.lastname@example.org or 1-844-865-9273 for further assistance.
Thinkware Cloud App - FA200/F200/F800/F800PRO/Q800PRO/QA100 ELITE/U1000/M1
Dash Cam Viewer - X350/F750/F770