Red Light Camera Issues

If you are experiencing an issue with the Red Light/Speed Camera's not announcing while driving, first please re-download the latest version of the Speed Cam Data to the Dash Cam itself. 

 

Speed Cam Update Instructions:

  1. Download the latest speed/ red-light camera data , by selecting your dash cam model and the file for your corresponding geographic region. Then, unzip the downloaded speed cam data file.
    • The file name should resemble (smartguidepoint.dx2)

       2. Plug your memory card into your computer.

       3. Copy the speed cam data file into the ‘driveinfo’ folder. If the ‘driveinfo’ folder doesn’t exist in the                root directory of your MicroSD card, please create one.

            The file patch should resemble [SD_ROOT]:/driveinfo/smartguidepoint.dx2   

      4. Insert the MicroSD card into the dash cam unit.

      5. The device will start recording and operate with the latest speed cam data

  • If your country of residence is outside of Canada or the United States, please head to www.thinkware.com/support/download
  • If you wish to disable the alerts altogether, please skip the steps above and delete the ‘driveinfo’ folder.

We also have video tutorials available for updating speed cam data on Windows and MAC operating systems.

PLEASE NOTE: You do not need to update the speed cam data separately if you have already recently updated the firmware – the firmware upgrade process will update both for you!

If the alerts are still not appearing, please contact our support team directly at support@thinkware.com

 

 

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