Self Troubleshooting

Cloud Issues

• Connection to Remote Live View Has Failed
• "Add a Network-Enabled dash cam.."
• "The device cannot be located"

SD Card Issues

• "Memory Card Error"
• "Format SD Card for Data Integrity"
• Exporting Footage- Error Occurred
• Dash Cam displaying the wrong year

Account Issues

• Confirmation Link has expired

Power Issues

• Always-On 12V Cigarette Port
• iVolt Battery Pack Issues
• OBD-II Harness Issues
• Not going into Parking Mode
• Battery Drainage
• Rebooting with a Rear Camera attached

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Connection Issues

• Connection Issues iPad/Tablet
• Cannot Connect to Hotspot Device
• Authentication Error
• [Connection Pop-Up] Switch to Mobile Data
• [Connection Pop-Up] Internet may not be available
• [Android] Cannot Download the Thinkware Cloud App

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Troubleshooting

• [Mac] "DashCam Viewer can't be opened"
• "Failed to Export"
• Rear Camera Disconnected
• System Error
• Rear Cam Footage Upside Down
• Red Light Camera Issues

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